Post Storm Frequently Asked Questions

We are thrilled to announce that Island Grand is reopening on November 21, 2024. We look forward to welcoming you home!

At RumFish Beach, Guests enjoy 24/7 front desk services, daily housekeeping, operational elevators, dining options at RumFish Grill, Sunshine Grounds n' Goods, and poolside bites from our eclectic VW Van, access to the Beachfront pool and Oasis Courtyard pool, and a daily schedule of recreation and activities.

Upon reopening at Island Grand on Nov. 21st, Guests will enjoy 24/7 front desk services, daily housekeeping, operational elevators, dining options at Palm Court Italian and Buoy Bar, access to the Beachfront Pool and Family Pools, and a daily schedule of recreation and activities.

We are excited to share that the following activities are available to our Guests!

• Beautiful Fall Sunsets
• Beachfront Pool, Oasis Courtyard Pool, Mahi Pool and Whirlpool (RumFish Beach)
• Beachfront Pool, Cypress Family Pools and Whirlpools (Island Grand)
• High Tide Slide - coming Nov. 22nd!
• Nightly Campfire S'mores (SandBox, RumFish Beach)
• Relaxing Pool Lounge Chairs
• Beach Cabanas
• Shoreline Beach Chairs and Umbrellas
• Poolside Crafts (beachfront at Island Grand)
• Dive Into The Vibe family pool parties (beachfront pool, Island Grand)
• Friday Night Fever pool party (beachfront pool, RumFish Beach)
• Entertainment: Karaoke, DJ Trivia, Live Music
• Fitness Center
• Watersports: Jet Ski rentals, Banana Boat rides, Sunset and Dolphin Cruises: reservations required
• Stand-Up Paddleboards and Kayaks: visit the Cabana Hut on the beach for availability
• Beach Yoga and Water Aerobics (Island Grand)
• Dive-In Movies (Cypress Family Pool, Island Grand)
• Game Zone: foosball, ping pong and Jenga
• Mini Golf: (Island Grand)
• Beach Volleyball (RumFish Beach)
• Beach Games: ladder ball, bocce ball and corn hole
• Swim with the Fish: reservations required
• RumFish Grill Retail Shop

The following activities are not currently available. We are working diligently to restore these items and will update the list when they become available. Most items will be available soon, so please check back for updates.

• Paddleboats - available at Island Grand, Nov. 21st
• Two-Person Daybeds and VIP Cabanas - available at Island Grand, Nov. 21st
• Shelldon's Adventure Club
• Kids Day Camp and Kids Night Out
• Aquabanas and Floating Loungers
• Pickleball Courts and lessons
• Tennis Courts and lessons
• Shuffleboard
• Zing Ray Zip beach zipline
• Surf Simulator
• Treasure Mining Co. sluice
• Touch Tank Experience
• Outfitter Shop
• The Cabana Bar
• Gulfside Kitchen
• Access to neighboring hotel, Island Grand - will be available Nov. 21st
• Ground floor guest rooms

The following food and beverage options are open at ready to serve you!

• RumFish Grill Restaurant: open daily for breakfast, lunch and dinner from 7:00 a.m. - 10:00 p.m.
• RumFish Grill Bar: open daily from 11:00 a.m. - 10:00 p.m.
• Sunshine Grounds n' Goods: open daily from 7 a.m. - 7 p.m. Serving breakfast items, hearty sandwiches and grab-and-go items.
• VW Van: serving poolside bites, located on the pool deck at RumFish Beach, open daily at 11:00 a.m.
• The SandBar Patio: serving tropical drinks, cold beer and wine on the pool deck, open daily at 11:00 a.m.

The following food and beverage options will be open and ready to serve you!

• Palm Court Italian: open daily for breakfast from 7 a.m. - 11 a.m. and dinner from 5 p.m. - 10 p.m.
• The Buoy Bar: open daily for poolside bites from 11 a.m. - 8 p.m.
• Salty's Tiki Bar: open daily from 10 a.m. - 10 p.m. Serving tropical drinks, cold beer and wine.
• Palm Bar: open daily from 10 a.m. - 10 p.m.

The following activities are included in the Resort Amenity Fee. Activities that were previously located at our neighboring Island Grand hotel will be relocated to RumFish Beach, and available to our Guests.

• Welcome arrival Prosecco toast
• 2 drink tickets
• A cushioned beach cabana for two with hood
• Campfire S'mores
• Mini golf and beach volleyball
• Beach games: ladder ball, bocce ball and corn hole
• Dive-In Movies
• Family Pirate Show and Magic Show
• Guest Room WiFi
• Fitness Center
• Fitness Classes: Beach Yoga and Water Aerobics
• In-room Safe
• Game Zone: foosball, ping pong, Jenga
• Daily Resort Activities
• Stand-Up Paddleboards and Kayaks
• High Tide Slide (coming Nov. 22nd)

Yes, we are reopening only after thoroughly assessing the safety and condition of the resort. We are continuing to restore the property, but the areas open to guests have been cleared for operation, and are safe.

Yes, daily housekeeping is available to all guests to ensure your comfort.

Yes, the Beachfront Pool, Oasis Courtyard Pool, and Mahi Pool at RumFish Beach are open, with available lounge seating for your relaxation.
The Beachfront Pool and Cypress Family Pools at Island Grand will be open on Thursday, Nov. 21st. 

Yes, parking is available for $25 per night in the parking garage at RumFish Beach, and in the parking lot at RumFish Grill restaurant. 

Yes, RumFish Grill is open daily for breakfast, lunch and dinner, offering a limited menu from 7:00 a.m. - 10:00 p.m. Bar service is also available starting at 11:00 a.m.

Restoration is ongoing, and we will provide updates as we continue to work toward full recovery. We appreciate your patience as we restore the resort to its full capacity.

Guests with reservations at Island Grand will be accommodated at RumFish Beach until Island Grand is reopened. We will contact you directly should your reservation be affected.

If you need to modify or cancel your reservation, please contact us directly at reservations@twresort.com or through the platform where you originally booked your stay.

If you booked through a third-party platform (such as Booking.com or Expedia), please contact them directly regarding your reservation or refund request. We are in communication with these platforms and have notified them of the situation.